Terms & Conditions
Please note that we will only except guests who have a valid visa or credit card and have a permanent address. Please include address and contact number at time of booking.
By booking a room at Westbrook Guesthouse you are agreeing that you and members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with Westbrook Guesthouse represents a legally binding contract between you and Westbrook Guesthouse.
Deposit : A deposit for the first nights stay will be required at time of booking. This can be paid by credit/debit (card there is no additional charge for credit/debit card use). The balance is payable upon arrival this also applies for all third party booking agents, (you will be asked for your credit/debit card details even if you are paying by cash). We do not eccept American Express.
Cancellation policy : Cancellations must be received 7 days prior to arrival otherwise the total cost of the stay will be taken from the credit/debit card details that were supplied at time of booking. We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show (guest doesn't show up) by closing of check-in time then full payment of the cost of booking will be taken. Deposits are non refundable.By entering into this contract you are authorising us to make these charges without additional consent being required. Any booking that is held with a credit or debit card will be guaranteed accommodation and travel insurance is recommended for all guests which should provide you with adeqate cover should you need it.
Check-In and Departure Time : We ask that guests check in from 2:00 - 6:30pm, however if arriving earlier than this, guests are more than welcome to leave their luggage until the room is ready. We kindly request that guests vacate their rooms by 10:00am on the day of departure.
Car Parking : We have off-road parking for 3 cars of medium size on a first come first served basis.While we will attempt to satisfy insividual needs, we cannot guarantee parking spaces. Larger vehicles may need to use on-street parking in front of the property, which is free car parking and is not reserved unless for disabled persons.
Rates : The rates quoted are for the specific number of guests, ie family room is for 2 adults and 1 child, not 3 adults.
Smoking : We do not allow smoking in the building and that includes E cigarettes and vapeing. The sensitive smoke alarm will pick up any cigarette smoke and set the alarm off whether with your head/arm or any part of your body out of the window, although smokers are welcome and can smoke outside where an ashtray is provided. Anyone found smoking in the building will be subject to a fine of £100.00 towards the cost of deep cleaning of the room/area and will be asked to leave and no refund will be given back.
Stag / Hen Parties or large single Parties are not accepted : If you book by leaving out this information you will be turned away on arrival.
Damage/ Missing items : We reserve the right to charge your credit or debit card for any damage caused to your room during your stay or for any items found to be missing when you leave.
Refunds : No refund will be given for temporary absence, meals booked and not taken, or early departure. This also applies if you are asked to leave.
Consumption of Food & Drink : We politely and respectfully request that food or drink not be consumed in any guest bedrooms ( other than light snacks, or food &drink provided by Westbrook Guesthouse). We reserve the right to charge your credit/debit card for any damage caused or for cleaning.
Card Types : Are accepted as follows: Visa, Mastercard .
Alcohol/Drinks : It is a breach of the guesthouse licence for alcohol to be purchased outside and brought in for consumption in the guests bedroom, dining room or patio. Guests are advised that drinking their own alcohol in the guesthouse will be charged corkage of £5.00. We are happy to sell you drinks and a drinks menu is supplied in the guests rooms.
Children : From 8 - 15 years are welcome at Westbrook Guesthouse however they must be able to sleep safely in an adult bed. Our maximum occupancy per room is for two people other than the family room where this is for two adults and one child, therefore you are more than welcome to book more than one room. We do not provide travel cots or highchairs and we are unable to accommodate guest's own equipment.
CCTV :The building is equipped with 24 hour recording CCTV in public areas for the safety and security of our guests and premises.
Unregistered Vistors: Unregistered Visitors are only allowed into the Guest House with the owners consent. Any Guest disregardingthis will be charged anitional £30.00 for theit unauthorised visitor and may be asked to leavein such cases we will not provide a refund for any accommodation days lost.
Noise &Disturbance at Night: Please show consideration for other Guests when using Mobile Phone, PCs, TVs or Radios etc either very early in the morring or late at night. We repectfully request that all guests keep noise to a minimum when returning late also.We are only a small Guest House.
Christmas: Christmas is just breakfast only evening meals are not included in the price.
Dates : Open/Close. We are open nine months of the year, from 1st April - 31st December.